There’s nothing more frustrating than investing in an amazing looking advisor website only to suffer from a lack of website traffic and visitor engagement. Here are 4 reasons and actionable tips you can use to help solve this very common yet solvable problem.
Reason 1: Not enough content and pages
The old saying of quality over quantity does still matter in the world of digital marketing but many advisor websites I’ve reviewed lack a volume of web pages and content, and by content I mean words, images and video. Not enough content implies not enough keywords and not enough pages leads to low page views and low engagement. Search engines require “food” and need to be given the chance to figure out whether your content is useful and relevant. Simply adding more content is an effective way to increase your site’s traffic.
ACTION: Add more content. I know, seems obvious. Avoid adding content for the sake of adding content. Really think through what you are missing on your website. Have you told the complete story of your practice? Your philosophy? How you engage with your clients? How you solve you client’s most mind boggling problems? If after your assessment you feel as though you have told the complete story, consider starting a blog. Blogging is the web’s most effective way to generate organic traffic to websites.
Reason 2: Poor Site Flow
One of the things that make a dancer a good dancer is that their movements follow a logical and progressive pattern and flow. The same logical and progressive pattern is required of any good website. Many advisor websites that I’ve seen have “dead ends” — a place where visitors are not given a choice to continue their journey within the website. It’s also important to remember that your visitors may not always start their visit from the home page. An easy way to determine whether your website has poor site flow would be to take a look at your bounce rates and your time on site. Websites with poor site flow tend to have really poor bounce rates (a bounce rate greater than 50% would be classified as poor) and have visitors who spend seconds instead of minutes on a website.
ACTION: Add more calls to action on your website. Thinking about your website from the perspective of calls to action will force you to think logically about your website’s flow. A call to action provides your visitor with direction and it provides you with a number of different progression points for the visitor. It must be logical and it must be related to the content on your web page. For example, let’s say you think of a call to action that asks your visitor to “Schedule an assessment of their RRSP investment mix”. What’s a logical path to that call to action? It could be, 1) Visitor enters by searching for some tips on effectively saving for retirement, 2) Visitor likes the article and decides to look at what your practice does with respect to Retirement Savings advice and 3) Visitor sees your call to action to schedule an assessment and clicks on it and submits their contact information (first name, last name, email, etc.). Think about what your calls to action will be and plan out the path to get there!
Reason 3: Your Value Proposition is all about You
Writing a solid value proposition can be a challenging and time consuming task. I’ve read a significant number of different value propositions and the most common mistake I run into is the fact that value propositions are always about the advisor or the practice. Very seldom does it ever speak to the visitor. Remember, the first goal of your website is to provide enough incentive for the visitor to click again. That’s it. When someone visits you for the first time or is trying to learn more about you they are trying to figure out how you can help them and not so much about how great you are (that comes later).
ACTION: Re-evaluate your value proposition. Does it speak to your visitors? Does it clearly indicate the problems you help them solve? Or does it talk about what you do and how many awards you’ve received? If you need more tips on writing an effective value proposition, take a look at this blog post.
Reason 4: Where did all the Keywords go?
SEO is critical. With the sheer volume of content that exists on the web, advisors can no longer afford to launch their online brand without knowledge or consideration of Search Engine Optimization. Advisors don’t need to be experts in SEO, but they should understand a the key fundamental aspects of SEO that will help their website rank in a Google or Bing search. Many advisor websites I’ve reviewed have volumes of content, however, there aren’t enough long tail keywords on the page. Before defining a long tail keyword, let’s define “keyword”. A keyword is defined as a word or concept of great significance. For example, “apple”. In search, keywords are used to match search queries, for example, “what is an apple?”. Search engines, attempt to match queries with keywords as a part of their ranking algorithm. Content containing common keywords puts you in a more competitive search rank scenario. For example, doing a search on “Andrew Chung” brings up a ton of other “Andrew Chung” in the world and puts me in a very competitive search competition. Taking the same example, doing a search on “Andrew Chung Veriday”, puts me right at the top. This is an example of a long tail keyword. Even though it still contains “Andrew Chung” (a very common keyword), appending “Veriday” to the end of it makes it unique and enables you to rank high for that particular search. Best practices in keyword optimization state that using your audience’s common language is critical to your keyword strategy.
ACTION: As a start, look at the headings in your content; these are typically titles that have a larger size than your regular text. Are these keywords relevant to your practice? Are they written in your target audience’s language? Are the headings too common (for example “Our Practice” is too common)? Take the 5-10 weakest headings and simply re-write them or enhance them with long-tail keywords relevant to the financial advice industry and your business.
What kind of techniques have you used to help combat low traffic and low engagement websites? Or, if you’ve tried any of these techniques, what were you results?